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Did you know?  Steve Job's fascination with b & w photography helped refine Apple Computer’s “Think Different” campaign.

Sep 9, 2011

Whoa! Did You Just F*#%king Swear?

I had no clue what I was going to blog about when I woke up earlier this morning. I’ve known about the impending deadline for a week. Still, when I sat down to work for the first time today, nothing came to mind. Writer’s block.

Finally, inspiration dawned on me. Hidden in an email exchange between a co-worker (and friend) and me, there it was, smiling cleverly.

Me: “…Get back to me with feedback.”

Co-worker: “I won't forget, short week, so f__n busy. All good.”

Me: “Did you really just type "f__n" though? It's okay, man. Let it out!”

Co-worker: “Sh__t! Did I misspell it?”

Classic response. It got me thinking.

What is the relationship between profanity and marketing? Between profanity and business in general? Are there times when profanity is acceptable, and further, actually encouraged?

First, let’s talk data. In a 2009 study by Timothy Jay, Professor of Psychology at the Massachusetts College of Liberal Arts, most individuals curse on average of 0.3% to 0.7% relative to one’s overall speech. That’s 1 out of every 200 words for those keeping score. Yeah, that’s more than I thought, too.

Now, let’s talk application. Profanity in advertising is probably more common than you know. Its use may be subtle in some cases. In London, for example, Burger King came under scrutiny for the use of “king” in some of their messaging. Here, too, in New York, Calvin Klein recently stirred controversy for its possible inclusion of an F-bomb in an ad. Pretty wild, right?

In other cases, the use of profanity to get a point across is more overt and intentional. Spirit airlines, for instance, in a move to leverage the blabbering of recently-convicted Illinois politician Rod Blagojevich, recently promoted that fares on their airline are so cheap, they’re “f-ing golden.” Even in politics, who can forget when Speaker of the House John Boehner recently told Republicans considering his debt ceiling plan to “Get [their] asses in line.”?

Yes, we curse more than we think, even in business. But is that a bad thing? Depends.

  • The negative effects – Perhaps the most obvious negative effect of profanity is the liability associated with its use, a liability that outweighs the benefits in many circles. In some cases, cursing can be interpreted as a sign of immaturity, especially if the language is used excessively. If you consider the possibility for litigious outcomes, too, the use of profanity is even less attractive for fear that employers are being offensive, and in so doing, creating a hostile work environment.
  • The positive effects – Many studies indicate that profanity can be incredibly galvanizing when used carefully. For instance, a 2006 study at Northern Illinois University found that orators who swore in their speeches scored higher in persuasion and perceived passion than those who didn’t. Further, swearing in a humorous way can often be a great tool for relieving stress and bringing a group together. Perhaps that’s why several leaders of the business, sports and political communities curse from time to time – they know the weight profanity carries when used sparingly and correctly. Anthony Robbins even, of public speaking fame, notes the positive effects that profanity can bring in the context of “mirroring” and building rapport with customers in his seminar, Unleash the Power Within.

So, what’s the answer? In the end, it shouldn’t surprise us that profanity exists in our society to the extent it does. What should interest us as marketing professionals, however, is how this trend might change given the changing media landscape. I’ll argue that, at least in the United States, we’re seeing more “controversial” imagery and hearing more provocative language today than ever before. Will social media affect the use of – and comfort with – profanity in the future? Will mobile marketing and “text speak?”

Whatever the answer, for now, while the use of profanity may be more common in our society and bring about real, positive effects, the costs still outweigh the benefits. I won’t say “never use profanity in business,” just be very careful. Be thoughtful. What do you think?

Btw, if you’ve finished reading and are now questioning the subtle use of profanity in the title of this blog entry, read again. The three punctuation marks I used as character substitutes stand for the letters “rea,” spelling the word “freaking.” What did you think I was trying to say?

Comments
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  • September 9, 2011 (3:55 PM EST)
    Amy Shucker writes:
    "Freaking" is, after all, just a euphemism for the F-bom. I'm not a business person - I teach middle school - but I don't allow my students to say "freaking" in my room for this very reason. It's very clear what they're really meaning to say when they use it. Not only is swearing a sign of immaturity, as you mentioned, it is very often used by members of a lower socio-economic demographic. I urge my students to rise above this, to expand their vocabularies, and to reserve profanity for its real purpose; to convey strong emotion, either negative or positive. Think about it. If a person's speech is peppered with frequent profanity, when can one really be sure he is really peeved or ecstatic? One cannot, because those words lose their weight when used too frequently. I think profanity definitely has a time and place, but business is not one of them. The media already inundates us with less-than-desirable imagery and language on a daily basis. We don't need business and the media contributing to the moral decline of this country any more than it already has by including profanity in its "pitches," "slogans," and other "marketing strategies."
  • September 9, 2011 (5:39 PM EST)
    Lance Baird writes:
    Amy,

    Thanks so much for commenting!

    First, I think that being an educator is the most important job in this world, really. So on a personal level, I already applaud your efforts and in a way, I'm somewhat envious.

    Back to topic at hand, I think you hit the nail on the head that "profanity definitely has a time and place." I'll respectfully disagree with you, however, that it has no place within the business community. To be sure, I'm not advocating for four and five-letter words to suddenly appear in advertisements across this country. That would be foolish. However, in specific situations where businesspeople need to rally their employees, marketers look to provoke deep discussion on a serious issue (like the anti-smoking "Truth" campaign, though I'm not sure if this campaign actually, intentionally used profanity), then I think the use of profanity - very, very carefully and sparingly (to your point) - is reasonable to consideration.

    I'm curious to get your feedback on the use of profanity in company/product names. One company in the HVAC industry that we're familiar with (but do not work with) is a company called "Big Ass Fans" who manufactures large, industrial ceiling fans. Any reactions to them? Good idea, bad idea to name your company in this way? I can tell you, they do fairly well in their business, and from what I hear, treat their people well.

    Totally appreciate this discussion and hope we can continue it!
  • September 13, 2011 (9:24 AM EST)
    Andy DeBrunner writes:
    Amy and Lance, I'd be really interested to hear your opinion on the way many other countries handle profanity. In most European countries, profanity is just part of their speech. It's unrestricted on TV shows, commercials and basically anywhere else (same with nudity, but that’s a discussion for a different blog post). If you think about it, the only reason profanity has any real offensive power is because we, as a culture, have decided that they do.
    Amy, as you said, "freaking" is just a euphemism for the real thing but if you limit euphemisms, where do you draw the line? Isn't "darn" and "drat" also a euphemism for the f-bomb or any other curse word? If the real offense is the intention of the word, rather than the word itself, then no limits placed on the words can have any real effect.
    That said, I think that there is a limit to what is generally considered an acceptable amount of swearing. To me, that’s the important lesson. My wife is also a middle school teacher (English, coincidently) so I know there’s a responsibility (which you’ve clearly also heeded) not only to teach your kids about a particular subject, but also to teach them about what is acceptable and unacceptable behavior outside the classroom.
    After all, even though I disagree with the idea of profanity being offensive, I do agree that if not used in moderation swear words can just make you appear less educated. And that would be a damn shame 
  • September 13, 2011 (11:32 AM EST)
    Lance Baird writes:
    Andy,

    Personally speaking, I agree with you that profanity is just words, really. They only have meaning because we choose to give them meaning. Therefore, the use of profanity isn't that big of a deal to me. It's only because, in some cases, swearing is a big deal to others that I choose to be mindful in my speech. That's simply being respectful.

    With that in mind, I'm also very comfortable with the way other countries handle profanity. In fact, it wasn't long ago that one of our client contacts made a visit to Godfrey and threw the F-bomb out there like it wasn't a big deal. Because to him, it wasn't. He was also from Australia.

    :)

    Now, my comments do not mean "When in Rome, do as the Romans," since there are ethical considerations involved, which is a completely different discussion. But on the topic of profanity, I'm generally cool with it.
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