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Sep 30, 2010

Is Facebook the Right Place for B2B Advertising?

Ben Wilver’s recent post about Facebook Places started me thinking about how B2B marketers can use Facebook.  More specifically, is it somewhere B2B companies should be advertising?  

Determining if advertising on Facebook would be an appropriate media channel for a B2B advertiser comes down to the fundamentals of media channel planning.  For Facebook specifically, I think the biggest challenges are two fold. Is your target audience on Facebook?  And, will Facebook enable you to achieve your advertising goals?

If you look at Facebook objectively, with over 500 million and growing active users, there are be many opportunities for targeting and reaching almost any audience.  Facebook allows ads to be targeted based on geography, age, gender, education, interests, language, workplace and even relationship status. While many of these are simply not relevant to B2B advertisers, a few are. What makes Facebook’s targeting so powerful is it is based on information that people supply about their likes and interests.  This could be incredibly powerful for a B2B advertiser to reach a niche audience.

However, looking beyond targeting, remember to consider the goal of the campaign.  Does the goal of the campaign align with the advertising options available on Facebook?   Depending on the goal, Facebook may not be able to deliver the results you want.  Currently, Facebook ads can connect to websites or places within Facebook like pages, applications, groups and events.

Another unique feature of Facebook ads is the inclusion of a “Like” feature. When activated by a Facebook user the “Like” feature shares information about the ad with the user’s friend network.  This feature allows for social interaction, but does not really encourage people to click through or actually visit a website or Facebook page. Therefore, if the goal of the ad is to increase traffic, Facebook might not be the best choice for advertising.  On the other hand, if your goal was to increase awareness, then the social sharing aspect of Facebook might be a good option. 

Personally, I am a bit skeptical about Facebook advertising for B2B companies.  I’m just not sure people will “Like” and/or click on B2B ads, especially considering the personal non-work related nature of Facebook. I question if Facebook’s audience would interact with ads about their work or jobs.  My interactions on Facebook typically are not of a work nature. For example, I know the Interactive Advertising Bureau (IAB) has a Facebook page. I know, trust and rely on the IAB for my job; I’m just not a fan of their page.  I’ve never clicked or “Liked” an ad related to my job. However, I might RSVP for a webcast or seminar.  What are your thoughts on B2B companies advertising on Facebook?  Do you know of B2B advertising campaigns on Facebook?  Have you ever clicked on or “Liked” a Facebook ad that related to your job?

Comments
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  • September 30, 2010 (1:19 PM EST)
    Abby Butt writes:
    Each B2B company has unique needs, goals, audiences, so I wouldn’t generalize it to “B2B companies” as a whole. It’s important for each company to assess the channels according to who they are talking to, their goals and their messages. It’s also important to remember that you can’t shout your product messages from the hilltops and expect people to care. Social channels are about being a helpful, expert resource and building relationships with other people online. So, in that sense, do Facebook ads have their place? Maybe – again, depends on the company’s goals. I have read about other companies that have had success - Lightviper (http://www.socialtimes.com/2010/06/case-study-lightviper-facebook-b2b/) is one example. But, instead of being a “doubting Thomas” about Facebook – or any other social media platform for that matter – it’s always best to do research and seek feedback from the actual people you are trying to reach. (Do they use Facebook more for business-related matters than you think?... They *could* be on Facebook, they could be clicking on ads that are relevant to them and as a result, you could be missing a tremendous opportunity based on an unrealistic “hunch” or “skepticism.”
  • September 30, 2010 (1:44 PM EST)
    Ben Wilver writes:
    I think it is also important to remember user intent when participating on various social media channels. Most people utilize Facebook as a personal tool to connect with friends, relatives and co-workers. The intent of a user going to Facebook is to connect and interact with other people, not to research a product or make a buying decision. I do agree that it could be good for certain B2B companies, but that depends on the company's goals. If the goal is sales or direct traffic, social media will generally not deliver that. If the goal is thought leadership and education, then it could be the right outlet.
  • December 31, 2010 (4:55 AM EST)
    Kelly(http://www.gigantevaz.com/) writes:
    Facebook usage is growing popular day by day. Facebook ads targeted at marketers end up costing about $.50 making it a good deal.
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