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B2B Insights 


Apr 7, 2011

What message are you communicating?

CATEGORY: STRATEGY

We are in the business of communication. So what happens when we don’t clearly communicate? Well, let’s just put it this way…poor communication does not give us the desired affect originally intended. Phrases such as, “I need it ASAP” or “I need it by end-of-day”, don’t mean much, if anything to me. ASAP means, I can do what was asked as soon as I possibly can—which could be 3 days from now. Sure, I understand the person really doesn’t mean that, but what they do they mean? And what about, “I need it by end-of-day?” Well, who’s end of day are we talking about? My end-of-day might mean before the end of the 24-hour day. To someone else it could mean by 5pm before our business day ends. And in this global world we live in, who’s end-of-day are we really talking about anyway? Germany, China, East Coast time/West Coast time…you get the point. Clear communication is making sure that everyone understands the exact same thing.

Simple day-to-day communications we all encounter are one thing, but do you do when you have a message, or messages to communicate to multiple audiences, and how are you planning to measure the results? Or more importantly, do you uphold your company’s reputation? That is where we come in. Godfrey partners with you to define a strategy, integrate, execute, and measure the results of that strategy to ensure you are connecting, and clearly communicating to your audience(s).

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