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Marketing Analytics
March 2, 2010 | 4:16pm

A recent Business Week article reports that AOL plans to create the "newsroom of the future" by using high-powered technology to revolutionize the business of gathering and presenting news.

At a time when print giants like former AOL sister company Time magazine and virtually every major daily in the U.S. are struggling to cope with the new media landscape, AOL has hired more than 500 full-time journalists and buys contributions from more than 3,000 freelancers.

Quoting CEO Tim Armstrong, the article goes on to say that AOL is using advanced analytics to measure reader interest and engagement in stories those journalists create, and may even share profits with writers whose stories earn the most page views.
As a former journalist, I understand how earth-shattering that approach really is.
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February 26, 2010 | 12:09pm

I have really enjoyed the Winter Olympics this year. Perhaps it is because of the especially cold and snowy winter we have endured – or perhaps it is that I am truly in awe of the athletes who can spin, jump and fly on skis. And it is easier than in years past to indulge in Olympic fever, with a multitude of media channels providing in-depth exposure. Television and online dominate the coverage, and corporate sponsors have embraced both. Visa or other sponsors go beyond logo inclusion and running tv spots, many have very extensive integrated campaigns – including social media.

Social media has played a big part of these games. Even companies who are not officially sponsors have tried to get in on the action
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November 2, 2009 | 1:59pm
Measure or Be Measured (Steve Graham)

Is it just my imagination or is the Social Media landscape expanding faster than global warming on the Arctic’s polar ice cap?

On the publishing side of Social Media, we’ve got key players such as Wikipedia and Digg. On the sharing front, it’s Web sites like YouTube and Flickr. In the social networking arena, the heavy hitters are Facebook and LinkedIn. And don’t forget Twitter, which has taken blogging – in this case, microblogging – to a whole new level.

At this stage of the game, B2B marketers probably feel like they need a scorecard to keep track of all the Social Media players, their positions, strengths and weaknesses. The question is, which player is paying its dues right now in the minor leagues, poised to make a dramatic leap to the big leagues?

I don’t have that answer, but I do know one thing: Social Media is here to stay. And here’s
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October 27, 2009 | 9:52am

Last week Google announced that they will be including tweets in their search results, and will be building a real-time search that includes Twitter and other providers.

What does that mean to a B2B company looking to optimize their web site for search? While the details of how tweets will be incorporated into Google results are yet to be determined, it is becoming clear that B2B marketers cannot dismiss social networking mediums like Twitter.

The Pew Internet and American Life Project recently released survey results reporting that 19% of internet users now say they use Twitter or another service to share updates about themselves, or to see updates about others.

The Google announcement is yet another reason to consider
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October 5, 2009 | 2:29pm

Ah yes, math. As a creative, my old nemesis and I have made up and become friends.

In this day and age, analytics is helping us understand our target audience like never before. Because we can measure—well, just about everything, we are able to see what is working, and what is not. Analytics is an essential part of ongoing improvement for everything we do at Godfrey. As an art director, I have to pay close attention to the feedback we receive (which often includes numbers and percentages) to understand what I need to change and improve on.

So, if you haven't embraced analytics, now is the time to introduce yourself and become the best of friends, because your new friend will help guide you to your end goal.

In addition, art directors and creative folks must have an understanding of search because the visual world is changing fast, in relationship to
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June 29, 2009 | 11:48am

When the economic recovery begins to vibrate the sales needle in your industry, what's one thing your customers will demand before they buy? Credible references: Other satisfied customers; proof you have handled successfully their type of application before.

Traditionally we tackled this with reference lists and case study articles, often posted on-line with relevant photography. Why not kick this up a notch with video case studies so prospects can see and hear your customers talk directly about their experience with your firm?

Video has impact and authenticity. It's flexible; it can be used on-line and in sales presentations. It is searchable and shareable on the Web, and views can be tracked and quantified. And there is growing evidence that on-line video has a solid place in B-to-B marketing communications and PR programs.

A recent study by Knowledge Storm Inc.
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February 13, 2009 | 11:31am

The list of potential media channels that you can use today to reach your customers and prospects can be exhausting. Blogs, wikis, podcasts, vodcasts, social networks, mobile, web portals, webinars, e-newsletters, traditional print magazines, trade shows, RSS feeds, industry web sites, on and on and on.

How do you know which are the right channels to reach your audience? In the B to B market, it varies widely and can change often. Mechanical Engineers in the HVAC market are probably utilizing a different media mix than Interior Designers that specialize in the Healthcare field.

Where do you start? Here are 8 ideas for getting a good handle on where your audience lives online:

1. Check your web site analytics to determine the top referring sources to your website.
2. Utilize sites like www.technorati.com or www.blogpulse.com to search your
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December 8, 2008 | 11:07am

According to a study reported in the online edition of B-to-B magazine, display ads on the web have a positive impact on search activity, improving clicks for organic and paid search by 155% on average, depending on the industry.

The study by Specific Media, an online media distribution company, analyzed comScore Ad Effectiveness data over a 12-month period.  While the study was largely consumer-focused, there’s no reason to believe the results would be different for b-to-b or industrial marketing.

And while not conclusive, it gives credence to the theory that online display advertising has a branding impact.

In our experience, search, both organic and paid, routinely enjoys significantly better performance than other online media, as measured by click-through rate, time on site, pages viewed, bounce rate,
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September 19, 2008 | 2:24pm
I’ve been in the B2B marcom business for 3 decades, always working for or with technically oriented companies. Often times I felt I was the lone voice of marketing and marketing communications.

Very early in my career, I heard retailer John Wanamaker’s famous quip -- “I know that half of my advertising dollars are wasted, I just don’t know what half.” If I recall correctly it came from the mouth of a division VP/GM who was a chemist by training. He was a non-believer in the power of marcom.

For me and other members of my generation of marcom professionals the constant mention of this quote and similar ones put us on a mission. I wanted to be able to answer the questions: How much is invested? How much is wasted? I wanted to know what was working and what wasn’t. I wanted to show that the work we do contributes to the success of business.
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June 23, 2008 | 2:54pm
We recently had a discussion with a vendor who, in the process of extolling his web analytics product, said his company’s technology went beyond clicks and conversions. That ended up being troublesome for two reasons:

First, we’d be happy with reliable information on clicks and conversions, thank you. We’re not convinced we’re getting it from some of our existing resources. So we weren’t about to let a sales guy get away with changing the subject because he didn’t want to address our concerns.

And second, he offered a solution that was even worse. His company’s megabucks solution, engagement mapping, would track the activity of individual site visitors and try to give appropriate “credit” to other media, like online ads that a visitor may have seen, instead of just the last click.

That’s trying way too hard. It’s building a technology solution to a marketing question.
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