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Home > Ideas & Insights > B2B Insights Blog > Social media in b-to-b marketing -- business sense or nonsense?
B2B Insights Blog
April 11, 2008 | 1:29pm
Many b-to-b marketers are slow to add social media elements to their marketing techniques.

Maybe you aren’t sure how to integrate it. Or you’re afraid that your company might not buy into the idea. Perhaps you don’t yet understand why social media is important. Not only is it important, it’s an essential communication method that all b-to-b marketers need to be involved in. Those marketers who participate as early adopters in this new landscape will have the ability to lead—and succeed.

Social media isn’t about technology. Or some new buzzword, popular web site, or new blogging tool. It’s about sociology—how people interact, gather, and share information. The tools and distribution methods will continue to evolve. The most popular social networks, bookmarking sites, news aggregators, and media communities will change, and the ways to distribute content will grow. And as Linked-in, YouTube, del.icio.us, reddit, or flickr face new competition, so will you.

Introducing social media into your marketing strategy allows you to engage your audience in a way that traditional marketing could never accomplish. You can talk with all your audiences, instead of to them. You can entice potential customers, enhance relationships with current ones, and reach journalists, industry experts, popular bloggers, and community leaders. These people can have more impact and further reach than any one message or traditional marketing tool. And each of these people in their roles plays into how your messages are received, revamped, and redistributed; influencing how your company is perceived.

And so, social media becomes a function of the entire company, not just marketing or PR or sales. It’s a way to seek out and respond to conversations with your audiences. But you have to participate. And listen to what they are saying. Then your message will start to be heard.
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April 11, 2008 | 3:15pm
J.Leigh writes:
For other views, check out Jim Everhart's latest blog posting on "B-to-B applications for social media" and Russ Green's commentary on getting started.
April 11, 2008 | 3:07pm
Xavier writes:
I see another reason why a marketeer wouldn't be using social media: most customers might not be ready for it!

At work, out of the +/- 3000 accounts, we have maybe 1500-2000 email addresses. Not because we are not collecting them, but because those customers do not have an email address!

Yet, it is true that you could start with those who are ready. But wouldn't that biase the feedback, since it would be coming from a non representative sample of your customer base?

I don't know, but I'd love to see what others have to say about it ...

 
 
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