Like most service industries, over the past few years HVAC contractors have seen an explosion in online social directories like Angies List, ServiceMagic and InsiderPages.com. As these new social directories take hold, and consumers begin to learn from each other, share stories and rate contractors, their popularity has made other archaic directories like the yellow pages a thing of the past. In fact, according to a recent Decision Analyst study, the Yellow Pages have seen a decline in usage by more than 24% since 2002.

So are these new social directories the preferred advertising medium of the future? The jury is still out on that question. All of these companies are trying to capture that Holy Grail of endorsements that have traditionally only come from word-of-mouth opinions of family, friends, and co-workers. Have they successfully accomplished that…not yet.

Studies show that over 31% of respondents still report that they seek the advice of friends,
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Recent posts by Stacy Whisel and Jim Everhart provide good reasons WHY B2B marketers should consider adding social media to their marketing communications programs.

As we engage marketing people about B2B social media, the conversations usually starts with HOW, whether it's externally (the technologies and channels) or internally (the company policy that governs social media participation).

Both of these are important, but what tends to be a secondary conversation is WHAT should be communicated. Maybe that's assumed, although the "wild frontier" nature of social media brings with it a lack of focus, so we don't like to assume away the need for a solid messaging plan. It's an essential part of brand guardianship in the social media arena.

What's more, there isn't much conversation about how to ensure that core messaging is conveyed in an effective manner.
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All messages are brand messages. This is a soap box issue for me (listen to my podcast) and in the last two weeks I have been reminded of it twice.

The first instance was last week when I participated in an on-line survey. The questions pitted demand generation messages against brand messages. Considering the economic times it is an interesting and appropriate discussion. In the best of times we are very careful of what we say and how it supports the brand, our brand values and the brand promise. Why wouldn't we be just as diligent about the messages we deliver when times aren't the best?

In these times, the temptation might be to say or do anything to generate demand and to get the order. In doing so, you might get the lead and you might get the order. But what is the lasting result? Demand generation messages and brand messages are not mutually exclusive.
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Keep tabs on your competition’s creative with this easy checklist

Quickly: Describe five of your competitor’s advertising campaigns and how they differentiate themselves in your industry. How do their advertising efforts match up to yours? If you’re spending more than a couple minutes thinking about this, then you’re not alone.

Given the fast-paced environments we work in, it’s all too easy to focus on short-term, easier to accomplish tasks, which prevents you from achieving larger objectives. Long-term goals, such as overcoming a host of competitors in order to position your company as an industry leader, require an ongoing cycle of industry observation, self-evaluation and refinement of your marketing materials. While this may seem common sense, too often we become so concentrated on our own marketing efforts that it’s easy to skip the most crucial aspect of this process—observation of the
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Are you tired of all the gloom and doom news regarding the economy? I am. I watch the news constantly looking for any positive signs. I’m still watching and waiting. But I’m an optimist. I can’t single-handily fix the economy but I wonder what I can do, what I might recommend to B-to-B marketers that will help them get through this tough time and prepare for that eventual turnaround.

Last week I attended the monthly, early-morning coffee chat with members of our local chapter of the AIGA (American Institute of Graphic Arts). The predetermined topic was, “What challenges are we facing in our business and what are we doing to cope?” Not surprisingly, many are experiencing similar issues: reduced staff, unpredictable workloads and just the uncertainty of what is to come.

There were a few positive indicators. Two firms noted that a few of their clients were taking the opportunity during the slow time to fine-tune their branding and these
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Mr. Immelt has a very good sense of what he wants the GE brand to stand for going forward - innovation in emerging businesses in the 21st century (for now, that means big investments in health-care and energy.) Much of the growth in GE’s strategy will come
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I recently had the opportunity to be part of a panel on this subject at a meeting of the American Marketing Association’s, Houston Chapter’s B2B Special Interest Group.

Here’s a brief recap of what was discussed:

The overall message of the meeting was that successful B2B marketers view these as times of opportunity. A period that requires an "uncertain times" strategy with the brand and protecting the brand is the driver. It is a critically opportune time to make sure your brand message is integrated into all communications associated with your brand.

Michelle Reed, Vice President Strategic Marketing,
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"Every Honeywell employee is a brand ambassador. With every customer contact and whenever we represent Honeywell, we have the opportunity either to strengthen the Honeywell brand or to cause it to lose some of its luster and prestige."

I have also seen it used to describe celebrities that are hired as spokespeople. For example, that same search gave me these results:

"Toyota has roped in actor Aamir Khan as its Brand Ambassador for its utility vehicle Innova."

"TAG Heuer today announced Hollywood superstars Brad Pitt and Uma Thurman as brand ambassadors."

In the Web 2.0 world we are engaging new technologies to communicate with our prospects and customers.
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