Direct Marketing has seen a good deal of change over the last few years. As online technology continues to evolve, procurement of information becomes quicker and easier. Over the next few weeks I will overview three major changes that have changed how many companies are approaching their direct program.

In this post I will discuss the ability to selectively grow your database and approach prospects, future posts will focus on Co-Registration and Post Click Marketing.

Purchasing one name at a time:
If you’ve spent time planning or managing direct marketing programs then you’ve probably been up against minimums of 5,000, 7,500 or even 10,000 names. Or maybe you have leaned more towards the compiled (multi-sourced) list solutions that require monetary minimums. In a previous post I focused on getting the most out of these minimums, but what
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All eyes seem to be on Big Ben these days.

No, I'm not talking about Ben Roethlisberger, starting quarterback for the Pittsburgh Steelers (although I keep getting requests to trade Kurt Warner for him in my fantasy football league - thoughts anyone?). I'm actually talking about Ben Bernanke, Chairman of the Federal Reserve. Just last week, the Fed declined to raise overnight lending rates in an effort to continue pulling the economy out of the recession, noting that the economy is finally recovering. Hoorah! Let's keep the momentum going!

Does 2010 look equally positive for your business? Will this be the banner year for your sales team? One of our partners, Ken Jones, recently offered some great advice on planning for the recovery for those with marketing responsibilities. But if your business card says something to the effect of "sales and marketing," let me offer some thoughts.
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When the economic recovery begins to vibrate the sales needle in your industry, what's one thing your customers will demand before they buy? Credible references: Other satisfied customers; proof you have handled successfully their type of application before.

Traditionally we tackled this with reference lists and case study articles, often posted on-line with relevant photography. Why not kick this up a notch with video case studies so prospects can see and hear your customers talk directly about their experience with your firm?

Video has impact and authenticity. It's flexible; it can be used on-line and in sales presentations. It is searchable and shareable on the Web, and views can be tracked and quantified. And there is growing evidence that on-line video has a solid place in B-to-B marketing communications and PR programs.

A recent study by Knowledge Storm Inc.
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The economy is creeping towards a recession. The DOE’s 13 SEER mandate has helped level the playing field, household buying habits have changed dramatically since the popularity of the internet, and media options have drastically fragmented. With all of this going on, how can a low to mid level HVAC contractor compete against the big guys? While there is no perfect answer to this question, there are some suggestions to help you spend your precious marketing dollars wisely.

Start by looking to your manufacturer and distributor advertising programs. There are literally thousands of dollars available to dealers who agree to use branded and sometimes pre-packaged advertising programs. In fact some manufacturers offer up to 4 times a dealer’s advertising investment!

Next, think about timing and placement of your advertising. What are you really getting out of your investment? Case in point: if you put all of your dollars into yellow pages advertising then you
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More sophisticated sites offer product comparisons and tools that enable customers to better choose their own solutions. But even something as simple as a brochure, offered as a free downloadable pdf, can go a long way towards deepening the relationship between you and potential customers.

As you provide customers with tools and information, remember to instill a level of confidence. Customer testimonials are helpful, but only if they are genuine and presented well.

Validation from outside sources, like trade organizations and government agencies, also goes a long way toward instilling confidence in your company. Consider including their logos on your Web site where visitors will see them.
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Have you ever attended a business conference where many of the presenters were qualified, yet when given the spotlight, their presentations were lacking? You know what I'm talking about. You're sitting with hundreds of other people in a large room. The presenter stands front-center, articulating what he or she believes to be an oratory masterpiece, when in actuality what occurs is similar to a classroom scene from the early Peanuts cartoon movies (muah muah, muah muah muah muah). The sound of people text messaging on their BlackBerrys increases at a steady pace. Papers begin to ruffle as attendants flip through the pages desperately trying to discover when the next coffee break begins. A few people are even sleeping, only to move when their heads nod so lowly, they wake themselves up, reset, then repeat the process ad nauseum. When did we get so poor at public communications? It all began in 1990, when Microsoft bundled PowerPoint in their Microsoft Office suite of
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In the Internet age, consumers like to comparison shop. Help them make better decisions with a robust Web site.

Today, when most people want information, they go to the Web – to educate themselves, to look for solutions or to compare companies and products. Often they may be ready to buy, based on the information they find. That’s why it’s so important to design a Web site that includes all the information customers need at any stage in the buying process. 

Your Web site is your electronic storefront and as such, it should accomplish three things. First, it should be easy to locate. You can invest thousands of dollars on the best Web site in the world, but if you don’t drive traffic to it, the site won’t do you much good.

Second, your Web site should position your
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