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Home > Ideas & Insights > B2B Insights Blog > Eight ways to discover where your B-to-B customers and prospects go for information
B2B Insights Blog
February 13, 2009 | 11:31am

The list of potential media channels that you can use today to reach your customers and prospects can be exhausting. Blogs, wikis, podcasts, vodcasts, social networks, mobile, web portals, webinars, e-newsletters, traditional print magazines, trade shows, RSS feeds, industry web sites, on and on and on.

How do you know which are the right channels to reach your audience? In the B to B market, it varies widely and can change often. Mechanical Engineers in the HVAC market are probably utilizing a different media mix than Interior Designers that specialize in the Healthcare field.

Where do you start? Here are 8 ideas for getting a good handle on where your audience lives online:

1. Check your web site analytics to determine the top referring sources to your website.
2. Utilize sites like www.technorati.com or www.blogpulse.com to search your company name and keywords to find out if you are being mentioned in blogs.
3. Sign up for Google news alerts for your company name and keywords.
4. Ask your own technical staff where they go to follow the industry and get information.
5. Search social network sites like www.linkedin.com for groups related to your industry, then join and participate.
6. Identify your industry’s guru’s and opinion leaders; conduct a Google search to determine if they are blogging – if they are sign up for RSS feeds
7. Identify your industry’s lead generation sites, and evaluate the presence of your competitors.
8. Survey your current customers and prospects.

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March 3, 2009 | 4:50pm
Stacy Whisel writes:
I agree that Google Analytics can provide lots of free insight.

Good call on following Twitter, and I have recently signed up for the Back Type service. I will try to report back with some results soon.

Stacy Whisel, Godfrey
March 1, 2009 | 12:04am
Oliver Chu writes:
Great post, I will have to check out those links. We recently started using Google Analytics on our website, and it is pretty amazing the type of feedback it provides. There is also a wealth of catalogs/portals for each particular industry. I work for an electronics adhesives manufacturer, and we often use Globalspec for details on customer inquiries.

Oliver Chu
Editor at Large
The Business Insider Blog (timrosablog.com)
February 27, 2009 | 8:58am
Doug Kessler - Velocity B2B Agency writes:
Nice one. I'd add Twilert for getting alerts about Twitter mentions and BackType for following a relevant commenter (a bit spooky but they get an email telling them you're following them).

 
 
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