Thought leadership has always been an important element of B2B marketing communications strategy. The reason is simple: most B2B products and services are considered purchases. The selling cycle is normally months or even years, and requires that the customer be educated in the technology or other issues.

Most B2B marketers we talk with understand the need and have some area where they can be thought leaders. In the past, much of the burden for presenting a B2B marketer’s thought leadership message fell on the shoulders of the sales person. However, a host of factors have changed the rules for delivering these messages. Sales reps no longer have the time they once had with customers, let alone prospects. Buying committees have sometimes separated the reps from the real decision makers. And more buyers are doing their preliminary product research online. So you’re increasingly faced with the need to deliver the message when you’re not in the room.
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Recently I’ve been involved with projects that include elements of both Branding and Direct Marketing. I’ve been asked where my team loyalties lie, since the tactics of each seem to be on the opposite ends of the playing field. But to me, the goal is always the same – winning the game.

Many a marketer will tell you the front line of direct marketing can support the brand but that the opposite is not true. Due to differing calls on the objective of most branding campaigns, direct marketing may not always be the best offense in promoting the look/feel of your company, i.e. leaving your fans with a good impression means nothing if there isn’t any forward progress. However, just because they aren’t exactly reciprocal doesn’t make them less important in the whole game plan.

Direct marketing campaigns tend to have a prominent goal – getting an immediate call to action from the customer. Blitz, deliver, convert, and score the sale.
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As social media continues to make inroads into the B2B universe, more companies are including blogs as a communications tactic. According to the Society for New Communications Research, 16 percent of Fortune 500 companies support a corporate blog while Forrester Research reports the number is closer to 29 percent. Both reports are one to two years old so I suspect the numbers are much higher today.

As acceptance of blogging continues to grow I thought it might be helpful to give some advice on how to create and maintain a company blog. This is the first of several blogs, each focusing on a specific topic.

Let’s start at the beginning. You’ve decided to create a blog but are faced with two important questions:
1.    Who should write the blog?
2.    How often should you post?

Some companies are fortunate and have an “industry expert” on staff, someone with broad industry
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A recent article in emarketer cites a study of senior-level search engine marketing executives who are not satisfied with how SEM is working for them. How about you?

As you plan for 2010, you should consider techniques and tactics that will help you get more and better B2B search results - organic, paid or both. You probably think I'm going to talk about landing pages, page URLs, meta descriptions, inbound links and other arcane tips. Nope. I will leave that to my colleagues, or at least to another time.

Today I want to urge you to use the "secret weapon" that will increase your search engine marketing results. It's called integrated marketing communications. Yes, boring, traditional marcom. Except that there is nothing traditional about web-centric, digital marketing communications the way we practice it.
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Ah, yes, the joys of summer! Warm weather has finally arrived in the Northeast. It’s hard to believe that the calendar year is almost halfway gone.

Now is a perfect time for marketers to take stock of their business-to-business programs. After all, the economy is starting to rebound and certain sectors are once again showing signs of life. But the big question is, when will we finally turn the corner? I’m placing my bets on the first quarter of 2010. (Nothing scientific here; just a “gut” feeling.)

In anticipation of a turnaround, marketers should take a step back and put their b-to-b programs under the microscope. Here’s some advice:

1. Revisit your goals and objectives. Is your b-to-b program in line with the goals and objectives of your business? If not, it’s time to make some adjustments.

2. Assess your priorities.
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What Search Can – and Can’t – Do

Our friends at Enquiro recently published an article making some cogent points about search. 

On the one hand, it’s exciting to see search, including SEO (search engine optimization) and SEM (search engine marketing) flourishing as a marketing option. On the other, it’s alarming to see so many people jumping into an admittedly-sturdy lifeboat in a raging sea.

Rather than seeing search as a marketing channel, Enquiro suggests, we should view it as a connector, connecting interested prospects and customers with your place in cyberspace.

A similar article in Ad Age compares search to trade or in-store promotion.
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If creativity is the pursuit of ideas, then strategic creativity is predatory. It's the hunt for a powerful solution that can drive your whole marketing program. But strategic creative doesn't exist in any of the usual places. And it can't be recycled from last year's campaign. It's new thinking. It's fresh, grown from a single thought.

Most creative ideas are like newborn crocodiles. They are precocious at first but only 2% of them live long enough to grow big teeth. That's because truly original ideas sound strange at first. They are usually squashed as soon as they hatch. If no one has rolled their eyes at you lately then you've probably been keeping your creative ideas to yourself. 

New thinking is critical but it isn't enough. Strategic creative must be aligned with your brand positioning. It should embody your brand.

Pre-qualify early ideas by asking yourself three questions:

1. Is it unique?

2. Is it memorable?

3.
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How many "Top Ten Tips" columns have you read lately, looking for a sure-fire solution for better marketing in difficult times? Are you getting a little jaded? There's the SEO or SEM expert who says you need to spend more of your reduced budget on (what else?) search. The direct mail company that says direct is the way to spend your way out of recession. The social media guru who says this new phenomenon is the way to success. While old-line publishers say it's time to get back in touch with print!

I guess it's true: if the only tool you have is a hammer, every problem looks like a nail.

There is no "one size fits all" in this environment...or any other. You need to understand how a difficult economic environment may change overall business strategy, and then make sure your marketing communications strategy is appropriately revised and aligned. Then you can revisit your budget and invest in the activities that best support the strategy.
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You can’t go anywhere or strike up a conversation with anyone without the topic turning to the economy. Invariably the question I ask or is asked of me is, “How’s business?”

We’ve been through this before and weathered the storm. So have our clients. Typically, the knee-jerk reaction is to cut budgets, reallocate funds and tighten the marketing and advertising belt. We have a white paper titled, “Why Branding Becomes More Important In Uncertain Times” written by Ken Jones. You can download this white paper here.

Marketers who decide to continue to invest in their marketing programs during tough economic times, albeit possibly at a smaller allocation, need to be more prudent how and where they spend their money. That’s obvious.

So how is business? You’ve still got a communications budget, probably smaller than originally planned.
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The word you has always been one of the magic words in advertising and marketing and it’s one of the ten magic words in direct marketing. As long as it’s not demanding or confrontational (“Uncle Sam wants YOU!”), the use of the second person is inviting and friendly. Conversational, or better yet, engaging.

The new interactive media have taken that you imperative to a new level, kicking classic marketing engagement into a higher gear. With interactive marketing, we not only have to say we want you, we have to prove it. Thinking of how you might search for our product. Thinking of what information you need to know on a web page. Providing the information you need to make intelligent decisions, including direct product-to-product comparisons. Making offers that are relevant and meaningful.

That means nurturing you. Enticing you. Winning you over. Or you simply don’t take the actions we want.
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